Do
not use the Public note field in the History section of the Item Detail
screen. Using this field for an item with a Lost status strips the
patron information from the Checkout status line. If the item is Claims
Returned or Lost + Charge, it will also be removed from the patron's
Lost Items list, but the charging entry will remain in the patron's
Account screen. Use the Non-Public Note in the full Item record if you
must add a note to the item record. (SCLS Support ticket 44076)