A number of libraries have reported finding Withdrawn items on their Holds Queue reports (aka pick lists). SCLS staff tested several scenarios trying to get items with a Withdrawn status to appear on the Holds Queue report. The only way we were able to get an item with a Withdrawn status on the report was to mark the item Withdrawn after the hold alert appeared on the Holds Queue report.
The system is designed to populate your library's Hold Queue report (pick list) only with items that, at the point of generating the report, have a Current Library equal to your library and have a status of Available.
If a hold is placed on a bib record that includes an item with a Withdrawn status, the library that owns the item with the Withdrawn status is ignored as the hold request "travels" through the Hold Sequence.
If an item with a Withdrawn status is the only item on a bib record, neither patrons nor staff are able to place a hold on the record. Staff are not able to place an item-level hold on items with a status of Withdrawn.
Marking an item Withdrawn after it appears on your pick list will not remove it from the Holds Queue report. If something appears on your Holds Queue report that needs to be Withdrawn, you or your staff must mark it Trace on the Holds Queue report and “Submit” the change to the report in order to remove that hold request from the report. Only after the hold request is removed from your HQ report should you mark the item as Withdrawn.
If you do find a Withdrawn item on your Holds Queue report, you should mark it Trace to remove it from your report and move the hold through the Hold Sequence. Please note that all items with a Withdrawn status are deleted once a month (near the end of the month). If the Withdrawn item is the last item on the bib record, then the bib record, and any attached holds, is deleted as well.