At the Tuesday, May 8, 2018 Circulation Services Subcommittee meeting, members recommended and approved the following text changes to the following notice templates:
Notice of Unresolved Charges aka Billing notices :
There are two templates; one for libraries that are contracted with UMS and one for libraries that are not. The text change was to add this phrase to the paragraph in both notices: "Returning lost materials may reduce your charges.
Any notice templates that might be delivered via email:
In order to reduce the number of responses that were returned to and lost in bounced email accounts, these sentences were added to notice templates that are delivered via email "If you received this notice via email, it was sent from a notification-only address that cannot accept incoming mail. Please Do Not Reply to this message but contact your local library directly."