Actually, the line should also read "and don't create invoices at your library for Damaged item charges (or any other kinds of charges) for items owned by other libraries" but that seems a bit wordy.
LINKcat libraries do not change the Damaged Status of items owned by other libraries OR create invoices for Damaged items owned by other libraries. We have policies and procedures that back up this statement:
- ILS Policy - Charges for Damaged, Parts Missing, Defect Reported items
- Circulation Manual - Section VIII Problem Item statuses and workflows; Part D Problem Items statuses: Defect Reported, Part Missing, Damaged
- Circulation Manual - Section VII Fines and Financial Transactions, Part J e-Commerce: LINKcat online credit or debit payments
The last bullet point is why I'm posting this information. Beginning in 2018, some few library staff have marked items owned by other libraries as Damaged and have created invoices to charge the patrons. Whether they have done this while in communication with the owning library or not, this causes a problem when the patron pays for the charges using our online e-Commerce payment option.
When SCLS staff are reconciling the e-Commerce online payments, we disburse payments, except for Lost items, using the Transaction library. When a library other than the owning library creates a Manual Invoice on behalf of another library's item, and the charges are paid for online, the funds will be disbursed to the library that created the invoice.
So, please remember this statement: LINKcat libraries do not change the Damaged Status of items owned by other libraries OR create invoices for Damaged items owned by other libraries.
We will be making adjustments to the 2018 Q4 e-Commerce Disbursement Report to correct the erroneous disbursements but please please please remind your staff (or teach your new staff) to follow the policies and procedures.
Thank you for your attention.