When ILS staff visit with new directors, an important policy reviewed is the "Adult Staff [ADS] privileges and use of Internal [INT] patron category" policy.
This policy should be reviewed with new staff at your library and it's not a bad idea to discuss this with experienced staff as least once a year.
This policy also provides information about how to report any of the problems noted in the policy (could be errors based on lack of information!!) and steps to escalate the reported problem as needed.