At the 8/25 Circulation Services Subcommittee meeting members had an extended conversation about the enormous number of patron records that are due to expire on October 1, 2020 and how to handle them. As of today, there are 54,626 patron records with an expiration date of 10/1/2020.
These records originally had expiration dates set between 3/17/2020 and 9/30/2020.
The CSS proposed the following schedule of events to help libraries deal with this large number of expiring patron records:
Send out a survey to LINKcat libraries offering to extend the patron expiration dates one more time.
The two dates to be offered will be November 1, 2020 and February 1, 2021.
Responses to the survey are due by noon on September 7, 2020, in order to submit the work requests to LibLime staff in a timely manner.
Here is the link to the survey: https://docs.google.com/forms/d/e/1FAIpQLSe1-FS_uMmk9cZpdaXGCmYXoPhsrh5bt_646DYdPjMbhY1DoQ/viewform?usp=pp_url
Once the expiration dates have been extended, we will follow this schedule for delivering "pre-expiration" notices to patrons that have email addresses:
Send a "pre-expiration" notice to patrons with an expiration date of November 1, 2020 (only) on October 1, 2020. This will give them 4 weeks to contact their library and renew their record.
Send a "pre-expiration" notice to patrons with an expiration date between November 2, 2020 to November 30 to the patrons on October 12, 2020. This will give them 2+ weeks to contact their library and renew their record.
Send a "pre-expiration" notice to patrons with an expiration date between December 1, 2020 to December 31 to the patrons on November 16, 2020. This will give them 2+ weeks to contact their library and renew their record.
Send a "pre-expiration" notice to patrons with an expiration date between January 1, 2021 to January 31, 2021 to the patrons on December 14, 2021. This will give them 2+ weeks to contact their library and renew their record.
Send a "pre-expiration" notice to patrons with an expiration date of February 1, 2021 (only) on January 4, 2021. This will give them 4 weeks to contact their library and renew their record.
Send a "pre-expiration" notice to patrons with an expiration date between February 2, 2021 to February 28, 2021 to the patrons on January 18, 2021. This will give them 2+ weeks to contact their library and renew their record.