Past practice for entering more than one email addresses in the Primary email field was to place a comma or a semicolon between the addresses. This has been a very useful tool for parents/guardians to (also) receive email notices that their children/guarantees receive, as well as other types of situations where more than one email address is provided for a patron record.
Oregon Library discovered that if a semicolon is used to separate addresses, the address after a semicolon will not receive the email notices.
This was confirmed and reported to LibLime, who stated that we should ONLY be using commas to separate email addresses.
Please inform all of your staff that create/edit patron records that if they are asked to place multiple email addresses in a Primary email field, to ONLY use a comma to separate the addresses.
There were 71 patron records in our database that were using the semicolon, LibLime has replaced all of those semicolons with commas.
In March 2020, we temporarily changed our Help Desk number to better provide support while working remotely. On Monday, November 29, we will switch back to our original Help Desk number and add a new toll-free option:
(855) 583-2148 (toll-free)
Your library will be receiving updated "SCLS Technology & ILS Support" cards in Delivery. Please review and share this information with all staff at your library and be sure to recycle the old, outdated “SCLS Technology & ILS Support” cards.
As a reminder, the SCLS Help Desk is available Monday through Friday, 8:30am until 5pm. Issues can be submitted by phone, Help Desk portal, or email. After-hours support for urgent system-wide or building-wide issues will continue to be provided using the after-hours support phone number.
The SCLS Help Desk is a service for library staff only. Contact and support details can be found here: https://www.scls.info/technology/help.html. Please do not share this contact information with library patrons.
There is a bug affecting this setting in Bibliovation version 6.2 (Production). The algorithm for this setting is incorrectly calculating from the item’s Checkin date rather than the Hold (Placed) Date. That means that some materials checked in, which should stay at your library to fill a patron’s hold, will leave your library to fill the oldest active hold in the Holds Queue.
The fix for this bug has been tested and confirmed fixed in the 7.0 version of Bibliovation, currently in our Sandbox. We hope to upgrade Production to that version in December.
For more information about the Reduced Transportation Holds settings, please read the Circulation Manual, Section IX Placing and Managing Holds, Part I Reduced Transportation Holds (aka RTH).