SCLS staff are working with LibLime to determine areas of Bibliovation where intermittent and short-term slowdowns are a problem and we are looking for your help. If you experience response time problems with Bibliovation, please open a ticket using the SCLS Help Desk Portal or send an email to firstname.lastname@example.org.
In order to provide the most specific information possible to LibLime about response time, please report any problems at the time that they occur, and with as many details as possible. For example, if there is a problem when checking out to a patron, please provide the patron’s barcode number, as well as information about whether the patron has a large number of items already checked out or is checking out a large number of items. If there is a problem when viewing a bibliographic and/or item record, please provide the bibliographic number and/or item barcode number and the specifics of the problem. It’s also important to provide the date and approximate time when the problem occurred.