LINKcat News

News Summary (8/1/2022-8/31/2022)

News (in case you missed it!)

• 8/31/2022 The August ILS Report is available online.
• 8/31/2022 Multi-part DVD Policy Change: Starting September 1st, television fiction mini-series and series will be cataloged as a set on one bib record and one item record. Please view the Cataloging page on our website for more information on this change.
• 8/31/2022 5,069 bibliographic records were newly cataloged and/or updated in the database between 7/28/2022 and 8/30/2022.
• 8/31/2022 20,736 items and 3,252 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items.
• 8/30/2022 Registration is open for the ILS User Summit at SUN on October 18.  Register online. 
• 8/30/2022 Registration is open for the Self-check/RFID User Group and sorter tour at SUN on October 18.  Register online.
• 8/30/2022 SCLS will be switching to new Help Desk software on Tuesday, September 6th! More details about features, and changes can be found in this SCLS Technology News blog post.
• 8/25/2022 Final Reminder! All links to the Bibliovation staff URL must be changed to scls.bibliovation.com by Thursday, September 1, 2022. After September 1, the old URL of scls.kohalibrary.com will not work. See the LINKcat News blog post for more details.
• 8/8/2022 New Collection Code (LPJ) and Shelving Location (LOC) are available in Bibliovation. See the LINKcat News blog post for more details.
• 8/5/2022 The minutes from the August 3, 2022, IC Meeting and the June and July ILS Reports are available online.
• 8/4/2022 The monthly Bibliovation reports for July 2022 can be found online.
• 8/2/2022 The monthly LINKcat.info and LINKcat Mobile reports for July 2022 are posted.
• 8/1/2022  The July ILS Report is available online.

New Help Desk Software

SCLS will be switching to new Help Desk software on Tuesday, September 6th!

Why are we switching?

• The software we currently use for Help Desk tickets is no longer supported and will lose functionality in October

What’s the new software like?

• The new software has similar functionality but is more user-friendly
• There will still be a User Portal for library staff to submit and manage their own tickets
• Tickets can still be created via the Help Desk Portal, by sending an email, or by calling the Help Desk

What will change?

• The new Help Desk Portal will be available from both inside and outside the SCLS network
• There’s an app (if you’re into that kind of thing… 🙂)
• To use the Help Desk Portal, library staff must have a library-branded email address to create an account (no @gmail.com or @hotmail.com addresses!)
• We will add Knowledge Base articles for self-service
• Portal differences – Library staff can…
  • resolve tickets
  • edit comments
  • more easily add multiple attachments to a ticket
  • add comments to Closed tickets (which will re-open them)
  • add additional accounts to CC: on the ticket

What does SCLS staff love about the new software?

• It is more user-friendly and has additional functionality that may be implemented in the future

How will we get to the new Help Desk portal?

• The new Help Desk portal address will be announced in an email the week before Go Live

What do library staff need to know to use the new Help Desk Portal?

• The new Portal will function similarly to our current Help Desk Portal
• It will be accessible from inside AND outside the SCLS network
• Library staff will need to have a library-branded email address to create an account. Without an account, you may still submit tickets by calling the Help Desk or sending an email.
• Library staff will continue to receive ticket updates via email

What will happen to the old Help Desk Portal and any open tickets?

• Please try to close any open Help Desk tickets before Sept 6th
• Beginning on Sept 6th, SCLS staff will move any remaining open tickets to the new software
• The old Help Desk Portal will be unavailable after Sept 6th

We expect there may be an occasional hiccup as we transition to the new software. We look forward to your feedback (and patience) as we get adjusted!

New Collection Code and Shelving Location available in Bibliovation

A new Collection Code and Shelving Location are now available in Bibliovation:

• Collection Code: LPJ - LARGE PRINT JU - Large Print
• Shelving Location: LOC - Local Collection

This Collection Code and Shelving Location were approved by the ILS Committee at its August 2022 meeting.

The Collection Code and Shelving Location can be used by any LINKcat library. For a full list of Collection Codes and Shelving Locations, see the ILS Support Codes page at https://www.scls.info/ils/codes.

If you would like SCLS staff to batch change a group of items from an existing Collection Code or Shelving Location to one of the new codes, please fill out the Batch Change Collection Code/Shelving Location/Item Type Request form, available from the ILS Forms page.

News Summary (7/1/2022-7/30/2022)

News (in case you missed it!)

• 7/27/2022 3,694 bibliographic records were newly cataloged and/or updated in the database between 6/30/2022 and 7/26/2022.
• 7/27/2022 14,229 items and 2,455 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items.
• 7/27/2022 2,728 bibliographic records with no items attached (that were created before 4/1/22) were deleted from the database.
• 7/27/2022 The minutes from the July 20, 2022 DIS Meeting are available online.
• 7/26/2022 Please fill out the 2022-23 ILS User Group survey by Friday, August 12.
• 7/20/2022 The minutes from the July 13, 2022 CMS Meeting are available online.
• 7/15/2022 Reminder! All links to the Bibliovation staff URL must be changed to scls.bibliovation.com by September 1, 2022. After September 1, the old URL of scls.kohalibrary.com will not work. See the LINKcat News blog post for more details.
• 7/13/2022 The minutes from the June 28, 2022 CSS Meeting are available online.
• 7/6/2022 The monthly LINKcat.info and LINKcat Mobile reports for June 2022 are posted.
• 7/5/2022  The monthly Bibliovation reports for June 2022 can be found online.