ILS and IT staff have identified another problem that can happen when Library staff use the "Enter" character when adding new or additional notes in the Discovery Layer Note in a Patron record. Here is the information you and your circulation co-workers need to be aware of:
Discovery Layer note. The Discovery Layer note is a free-text note that staff can create from the patron’s Edit screen. This note displays to staff on the patron’s Details screen and in the patron’s Discovery Layer dashboard. KNOWN PROBLEM: The (hidden) character produced by using the Enter key in this Note field has been known to cause self-check sessions to completely fail and will cause massive MyPC issues when that software encounters that character when interfacing with Bibliovation.
DO NOT USE THE ENTER KEY WHEN ADDING NEW NOTES OR ADDING ADDITIONAL NOTES TO THE DISCOVERY LAYER NOTE FIELD IN A PATRON RECORD.
This information has also been updated in the Circulation Manual, Section VI Circulation Alerts, Blocks and Notes, Part E Notes in the Patron Record.