LINKcat News

Bibliovation Upgrade, May 16, 8pm

We are pleased to announce that there will be an update to Bibliovation starting at 8pm on Tuesday, May 16, 2023. This update will require system downtime of about one hour. This release, 7.02.34, includes fixes to all areas of Bibliovation (except Serials). See the Release Notes for a full list of issues addressed in this upgrade. Some, but not all, of the fixes, changes, and new features are listed below.

This upgrade includes fixes that have been tested by SCLS staff and at some libraries. To the best of everyone’s assessment, the fixes are working well and any bugs identified during testing have been fixed. However, as we learned with past upgrades and patches, we may experience unexpected results following the upgrade. We may also discover new problems. We will use the Known Problems page to document any post upgrade problems. After the upgrade, please clear your browser cache before using Bibliovation.

High Priority Fixes

This release includes fixes for the following high-priority problems (these problems are also listed in the Release Notes):

• Check in: message about Item barcode not in system (API error)
• Offline Circulation timestamp off by 5 hours
• Caching/retaining search parameters
• Staff View of patron Reading Record - incomplete displays
• Selfcheck renewals by scanning item in checkout mode do not work
• Checkouts made from selfchecks have a timestamp 6 hours ahead
• Editing Item from Item Statuses page
• Bibliovation not retaining text of deleted Lost items
• Items with a Lost status (Lost, Trace, Missing) must be checked in before allowing checkout
• Account Receipt will not generate if certain charges are in the record

Changes and New Features

This release also includes the following changes and new features (these changes are also listed in the Release Notes):

• Patron Group functionality
• Proxy Borrowing
• Patron Merge
• Patron Delete

Non-fiction multi-part TV series, mini-series, documentaries can circulate together as a set

Effective immediately, you can now circulate non-fiction multi-part DVD TV series, mini-series, and documentaries together as a set, in the same way that we have been circulating fiction multi-part DVD sets. This change to the Videorecordings Searching and Matching Policy was approved at the April 5 ILS Committee meeting. 

 

Please note that instructional and travel sets would still circulate separately if each part can stand alone. Travel sets can be large, and cover different states or countries on separate discs, so that is why travel sets would continue to be split. For instructional sets, there are some sets that are circulated together, such as the Great Courses, because they come with a booklet that is used with all discs and these would continue to circulate together. However, if each part of an instructional set can stand alone, then it would be circulated separately.

 

Moving forward, you can treat non-fiction multi-part TV series, mini-series, and documentaries in the same way that you have been treating fiction sets. Any new non-fiction sets can be added to Bibliovation as a full set. The Linking Manual and Linking Training materials have been updated. These are all linked from the Cataloging page (under the Multi-part DVDs Project header): https://www.scls.info/ils/cataloging. The FAQ for Multi-Part DVD Packaging has also been updated.

REMINDER: Update Bibliovation URLs by September 1, 2022

This is a reminder that all links to the Bibliovation staff URL must be changed to scls.bibliovation.com by September 1, 2022. After September 1, the old URL of scls.kohalibrary.com will not work. This change only affects staff. It does not affect patrons using www.linkcat.info. See below for more details on updating URLs. 

Where are the staff URLs saved?
Some places where URLs might be stored are:

• Bookmarks in browsers on staff computers
• Shortcuts on staff computers
• Internal library websites that are only used by library staff
• Documentation and instructions that your library created for staff
• Receipt printer shortcuts on staff PCs
• Spine label shortcuts on staff PCs

How do I update the URLs?
For browser bookmarks and shortcuts, you can edit the existing bookmark/shortcut and replace the old URL with the new URL. You can also delete the existing bookmark/shortcut and create a new bookmark/shortcut with the new URL. For internal documentation or websites, you can do a find and replace to update the URLs.

How do I update the URL in the receipt and/or spine label printer Firefox profile shortcuts?
There are special procedures for updating the receipt and spine label printer shortcuts. Instructions are posted on the ILS Support Manuals page.

Can I use my library's unique Bibliovation URL?
Yes! In Bibliovation, each library can use a unique URL for staff as well as for patrons. Your library's unique URL is <agency code>.scls.bibliovation.com. (For example, the URL for SCA will be sca.scls.bibliovation.com.) If you use your library's unique URL, then your library's items will display first on the "Detail" screen of the bib record, the "Edit items" screen of the bib record, and on the "Item status" screen of the bib record.

What about the LINKcat URL?
The generic URL for LINKcat is www.linkcat.info. The www.linkcat.info URL is not changing. Each library also has a unique LINKcat URL, which can be used for patrons. Your library's unique LINKcat URL is <agency code>.linkcat.info. (For example, the unique URL for SCLS is sca.linkcat.info.) Always use <agency code>.linkcat.info for any patron-facing information. Please do not use the scls.bibliovation.com URL for any patron materials or websites. If you are copying and pasting URLs into websites or other patron materials, be sure that you are using <agency code>.linkcat.info instead of scls.bibliovation.com.

What does this mean for patrons?
Patrons should not notice a change. Patrons will still be able to use www.linkcat.info to access LINKcat. Patron PCs in the library will continue to take patrons into the library's custom-branded LINKcat instance.

I need more help with this
If you need help with updating bookmarks, shortcuts, or anything else, you can contact the Help Desk. See the Get Help page for information on contacting the Help Desk.

Special note about GetIt Acquisitions
Libraries who are using GetIt Acquisitions must continue to use their library's unique URL in order to use GetIt. The library's unique URL is <agency code>.scls.bibliovation.com.

Reporting Bibliovation Response Time Problems

SCLS staff are working with LibLime to determine areas of Bibliovation where intermittent and short-term slowdowns are a problem and we are looking for your help. If you experience response time problems with Bibliovation, please open a ticket using the SCLS Help Desk Portal or send an email to [email protected].

In order to provide the most specific information possible to LibLime about response time, please report any problems at the time that they occur, and with as many details as possible. For example, if there is a problem when checking out to a patron, please provide the patron’s barcode number, as well as information about whether the patron has a large number of items already checked out or is checking out a large number of items. If there is a problem when viewing a bibliographic and/or item record, please provide the bibliographic number and/or item barcode number and the specifics of the problem. It’s also important to provide the date and approximate time when the problem occurred.

If Bibliovation is unusable or seems to be having major problems, please contact the Help Desk immediately (use the After Hours Support Number during evenings and weekends).

Bibliovation Staff URL Change May 31, 2022

The Bibliovation staff URL will be changing from scls.kohalibrary.com to scls.bibliovation.com during the day on May 31, 2022. LibLime will be doing a redirect from the old URL to the new URL until September 1, 2022. Because of the redirect, the change will happen behind the scenes and should not impact existing URLs right away. However, any links to the “old” URL will need to be updated to the “new” URL sometime between June 1, 2022 and September 1, 2022. Unfortunately, this is not something that can be done automatically by SCLS staff. No URL updates should be done prior to June 1, 2022.

Where are the staff URLs saved?
Please take some time between now and June 1 to think about where your library may have saved URLs to Bibliovation. Some places where URLs might be stored are:

• Bookmarks in browsers on staff computers
• Shortcuts on staff computers
• Internal library websites that are only used by library staff
• Documentation and instructions that your library created for staff
• Receipt printer shortcuts on staff PCs
• Spine label shortcuts on staff PCs

How do I update the URLs?
For browser bookmarks and shortcuts, you can edit the existing bookmark/shortcut and replace the old URL with the new URL. You can also delete the existing bookmark/shortcut and create a new bookmark/shortcut with the new URL. For internal documentation or websites, you can do a find and replace to update the URLs.

How do I update the URL in the receipt and/or spine label printer Firefox profile shortcuts?
There are special procedures for updating the receipt and spine label printer shortcuts. Instructions are posted on the ILS Support Manuals page.

Can I use my library's unique Bibliovation URL?
Yes! In Bibliovation, each library can use a unique URL for staff as well as for patrons. Your library's unique URL is <agency code>.scls.bibliovation.com. (For example, the URL for SCA will be sca.scls.bibliovation.com.) If you use your library's unique URL, then your library's items will display first on the "Detail" screen of the bib record, the "Edit items" screen of the bib record, and on the "Item status" screen of the bib record.

What about the LINKcat URL?
The generic URL for LINKcat is www.linkcat.info. The www.linkcat.info URL is not changing. Each library also has a unique LINKcat URL, which can be used for patrons. Your library's unique LINKcat URL is <agency code>.linkcat.info. (For example, the unique URL for SCLS is sca.linkcat.info.) Always use <agency code>.linkcat.info for any patron-facing information. Please do not use the scls.bibliovation.com URL for any patron materials or websites. If you are copying and pasting URLs into websites or other patron materials, be sure that you are using <agency code>.linkcat.info instead of scls.bibliovation.com.

What does this mean for patrons?
Patrons should not notice a change. Patrons will still be able to use www.linkcat.info to access LINKcat. Patron PCs in the library will continue to take patrons into the library's custom-branded LINKcat instance.

I need more help with this
If you need help with updating bookmarks, shortcuts, or anything else, you can contact the Help Desk. See the Get Help page for information on contacting the Help Desk.

Special note about GetIt Acquisitions
Libraries who are using GetIt Acquisitions must continue to use their library's unique URL in order to use GetIt. The library's unique URL is <agency code>.scls.bibliovation.com.

7.00.19 Bibliovation Upgrade, Wednesday, Feb. 9

We are pleased to announce that there will be an update to Bibliovation after 9pm on Wednesday, February 9. The upgrade does not require system downtime. This release (7.00.19 and 7.00.20) includes fixes to Circulation, Cataloging, and GetIt Acquisitions. See the Release Notes for a full list of issues addressed in this upgrade.

This upgrade includes fixes that have been tested by SCLS staff. To the best of everyone’s assessment, the fixes are working well and any bugs identified during testing have been fixed. However, as we learned with past upgrades and patches, we may experience unexpected results following the upgrade. We may also discover new problems. We will use the Known Problems page to document any post upgrade problems. After the upgrade, please clear your browser cache before using Bibliovation.

7.0 Bibliovation - post-upgrade Circulation problems and information

The following Circulation problems have manifested in 7.0 Bibliovation after the upgrade on 1/11/2022.  The links are to the Known Problem entries. We will update the Known Problem entries and the Support tickets as information is provided

Reported to LibLime:

• SCLS Support ticket #27963 "Item already checked out" block/warning pop-up is missing
• SCLS Support ticket #27976 Accessing Patron records sometimes produces Internal Server Errors
• SCLS Support ticket #27956 Items are renewed without giving the pop up warning
  
  

Informational entry, not a bug.

• SCLS Support ticket #27958 Guarantor Information section displays in form when creating a new adult patron record

Thank you for your attention.

New Bibliovation Support web page available now

A new Bibliovation Support web page is now live. This web page is linked directly from the main ILS Support page and it pulls together information about:

• How to report problems with Bibliovation
• ILS Known Problems
• Bibliovation Upgrades and Release Notes
• Status of high-priority fixes

Please bookmark the Bibliovation Support page as a future reference point for Bibliovation-related issues.

Bibliovation 7.00.15 Upgrade: Monday, January 10, 2022 after 9pm

Bibliovation Upgrade

We are pleased to announce that there will be an update to Bibliovation starting at 9pm on Monday, January 10, 2022. The upgrade will require system downtime from approximately 9pm to midnight. This release (7.00.15) includes fixes to most modules of Bibliovation; however, most of the fixes are in Circulation. See the Release Notes for a full list of issues addressed in this upgrade. Some, but not all, of the fixes, changes, and new features are listed below.

This upgrade includes fixes that have been tested by SCLS staff and at some libraries. To the best of everyone’s assessment, the fixes are working well and any bugs identified during testing have been fixed. However, as we learned with past upgrades and patches, we may experience unexpected results following the upgrade. We may also discover new problems. We will use the Known Problems page to document any post upgrade problems. After the upgrade, please clear your browser cache before using Bibliovation.

High Priority Fixes

This release includes fixes for the following high-priority problems (these problems are also listed in the Release Notes):

• Reduced Transportation Holds not working
• Advanced search option "Only items currently available for loan or reference" includes items not available for loan
• In transit holds not counted as "active" holds on Patron Dashboard page
• Hold requests on Holds Queue report blocking walk-in check out on self check unit
• Patron data in left sidebar not cleared when using Clear screen button

Changes and New Features

This release also includes the following changes and new features (these changes are also listed in the Release Notes):

• Patron Group: (This feature will not be enabled until after the upgrade.) A new feature allows staff to link family members together. One patron record is designated as the Leader of the Group, and other family members are linked to it. (Please note that this does NOT work in conjunction with the linked accounts functionality in the Solus Mobile App.)
• Delete Patron functionality moved: Delete Patron functionality used to be located in the “More” button located on many of the Patron record screens. In Bibliovation this functionality was moved to the left screen menu list and an internal permission was added to designate which staff had the ability to delete patron records.
• Sort options now customizable: We now have the ability to customize the sort options that are displayed on the search results page.

Help Desk number changes

In March 2020, we temporarily changed our Help Desk number to better provide support while working remotely.  On Monday, November 29, we will switch back to our original Help Desk number and add a new toll-free option:

• (608) 242-4710
• (855) 583-2148 (toll-free)
  
  

Your library will be receiving updated "SCLS Technology & ILS Support" cards in Delivery. Please review and share this information with all staff at your library and be sure to recycle the old, outdated “SCLS Technology & ILS Support” cards.

As a reminder, the SCLS Help Desk is available Monday through Friday, 8:30am until 5pm. Issues can be submitted by phone, Help Desk portal, or email.  After-hours support for urgent system-wide or building-wide issues will continue to be provided using the after-hours support phone number.

The SCLS Help Desk is a service for library staff only.  Contact and support details can be found here: https://www.scls.info/technology/help.html.  Please do not share this contact information with library patrons.